Privacy Policy – How 57PK Protects Your Personal Data

Introduction

Welcome to 57PK. We understand that when you sign up, deposit funds, or simply browse our platform, you're trusting us with some of your most personal information. That trust means everything to us, and we do not take it lightly.

This Privacy Policy explains what data we collect, why we collect it, how we use it, and the controls you have over your own information. It applies to all users accessing the 57PK platform — whether through a web browser or our dedicated mobile app.

By continuing to use 57PK, you acknowledge that you have read and understood this policy. If you have questions or concerns at any point, you can always reach our support team at the contact details provided in the footer.

Information We Collect

To provide a safe, fair, and smooth gaming experience, 57PK collects two broad categories of data:

1. Information You Give Us Directly

• Full name and date of birth (required for age verification — you must be 18 or over)
• Email address and mobile number (for account access and notifications)
• Payment details such as JazzCash or Easypaisa account numbers, Raast ID, bank account details, or card information — used strictly for processing deposits and withdrawals in PKR
• Identity verification documents if required for KYC (Know Your Customer) compliance
• Communications you send us through live chat, email, or social media

2. Information We Collect Automatically

• Device type, operating system, browser version, and IP address
• Session data — pages you visit, games you play, time spent, and click patterns
• Geolocation data (country/city level only, not precise GPS coordinates)
• Cookies and similar tracking technologies (see our Cookies section below)

How We Use Your Information

Every piece of data we collect serves a specific purpose. Here's a clear breakdown of why we use your information:

• Account Management: To create, verify, and maintain your 57PK account securely.
• Payment Processing: To facilitate PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, Bank Transfer, mobile wallets, and cards.
• Security & Fraud Prevention: To detect unusual activity, prevent unauthorised access, and protect both you and the platform.
• Personalisation: To tailor promotions, game recommendations, and bonus offers to your playing style — whether you're a cricket betting fan following PSL matches, a Live Casino enthusiast, or a Slots player.
• Customer Support: To resolve your queries, complaints, or account issues efficiently.
• Legal & Regulatory Compliance: To meet our obligations around responsible gaming, anti-money laundering, and data protection requirements.
• Platform Improvement: To analyse usage patterns, fix bugs, and develop new features that Pakistani players actually want.

Cookies & Tracking

57PK uses cookies — small text files stored on your device — to make the platform work properly and to understand how it's being used. We use three types:

• Essential Cookies: Necessary for login sessions, security tokens, and core functionality. You cannot disable these without breaking the site.
• Analytics Cookies: Help us understand which games are popular, where users drop off, and how performance can be improved. This data is aggregated and anonymised.
• Preference Cookies: Remember your settings, language preferences, and display options so you don't have to reconfigure them every time.

You can control cookie preferences through your browser settings. Note that disabling analytics or preference cookies may affect certain features of the platform.

Data Sharing & Third Parties

We do not sell your personal data. Full stop. However, to run a secure and functional platform, we share limited data with trusted service providers:

• Payment Processors: JazzCash, Easypaisa, Raast, and banking partners need transaction details to complete your deposits and withdrawals.
• Identity Verification Services: For KYC checks when required to confirm your age and identity.
• Cloud & Infrastructure Providers: Our hosting and data storage partners operate under strict confidentiality agreements.
• Analytics Platforms: Aggregated, non-identifiable data may be shared for product research purposes.

All third-party partners are contractually bound to use your data only for the purposes we specify and to maintain appropriate security standards. We do not share your data with advertisers, data brokers, or any party outside of operational necessity.

In exceptional circumstances, we may disclose data if required by law, court order, or to protect the safety and rights of our users and the platform.

Data Security

Protecting your data is a technical and organisational priority at 57PK. We implement multiple layers of security:

• SSL/TLS encryption across all data in transit
• AES-256 encryption for stored sensitive data including payment credentials
• Multi-factor authentication options for your account
• Regular security audits and penetration testing
• Strict internal access controls — only authorised personnel can access personal data, and only when their role requires it
• Automatic session timeouts to protect inactive accounts

While no digital platform can guarantee 100% absolute security, we follow industry best practices and continuously review our systems to stay ahead of threats.

How Long We Keep Your Data

We keep your personal data for as long as your account is active and for a reasonable period after account closure, in line with our legal and operational obligations:

• Active account data is retained for the lifetime of the account.
• Transaction and payment records are kept for a minimum of five years for financial compliance purposes.
• Customer support communications are retained for up to three years.
• Analytics and usage data in aggregated form may be kept indefinitely.

When retention periods expire, we securely delete or anonymise your data so it can no longer be linked back to you.

Your Rights Over Your Data

You have meaningful control over your personal information. Depending on applicable data protection laws, you may have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to fix inaccurate or incomplete information.
• Deletion: Request that we delete your data, subject to legal retention requirements.
• Restriction: Ask us to limit how we use your data while a dispute is being resolved.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to certain processing activities, such as direct marketing.

To exercise any of these rights, please contact our support team via the email listed in the footer. We aim to respond to all requests within 30 days.

Minors & Responsible Gaming

57PK is strictly for adults aged 18 and above. We do not knowingly collect or process personal data from anyone under 18. If we discover that a minor has created an account, it will be closed immediately and any related data deleted.

We encourage all users to game responsibly. Set personal deposit limits, time limits, and take breaks when needed. If you ever feel that your gaming is getting out of hand, please visit our Responsible Gaming page for resources and self-management tools.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we'll notify you through a prominent notice on the platform or by email to the address on your account.

The "Last Updated" date at the top of this page always reflects the most recent version. We encourage you to review this page periodically so you stay informed about how we're protecting your information.

Continued use of the 57PK platform after any changes constitutes your acknowledgement of the updated policy.